Messaging ProMessaging Pro/Privacy Policy

Privacy Policy

Last updated: 17 February 2026

1. Who We Are

Messaging Pro is a trading name of TekSpert LTD, a company registered in England and Wales.

  • Registered Address: 110 Pall Mall, Chorley, PR7 2LB
  • Company Registration Number: 16711813
  • VAT Number: GB505217524
  • Contact: Support@tekspert.co.uk · 01257 781 033

For the purposes of UK GDPR and the Data Protection Act 2018, TekSpert LTD is the data controller.

2. What Data We Collect

We collect only the minimum data necessary to provide our service:

  • Account information: Email address, display name, and profile photo (if you choose to upload one).
  • Authentication data: Firebase Authentication tokens and session identifiers.
  • Message metadata: Sender ID, recipient ID, timestamps, message status (sent/delivered/read), and conversation identifiers. We do not store the plaintext content of your messages.
  • Encrypted message content: AES-256-GCM ciphertext and initialisation vectors. These cannot be decrypted by us.
  • Media files: Encrypted files you share within conversations, stored in Firebase Cloud Storage.
  • Device information: Device type, operating system version, and app version for debugging purposes.
  • Support tickets: Information you voluntarily provide when contacting our support team.

3. How We Use Your Data

We use your data for the following purposes under the lawful bases indicated:

  • Service delivery (contractual necessity): To create and maintain your account, deliver messages, and facilitate calls.
  • Security and integrity (legitimate interest): To detect and prevent fraud, abuse, and unauthorised access.
  • Customer support (contractual necessity): To respond to your enquiries and resolve issues.
  • Service improvement (legitimate interest): Aggregated, anonymised analytics to improve platform performance.

4. End-to-End Encryption

All messages sent through Messaging Pro are encrypted using AES-256-GCM before leaving your device. Encryption keys are generated and stored exclusively on your device. We use RSA-OAEP (2048-bit) for secure key exchange between participants.

This means that we cannot read, access, or decrypt your messages, even if compelled by legal process. We can only provide encrypted ciphertext and metadata in response to valid legal requests.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Google Firebase: Our infrastructure provider for authentication, database, storage, and hosting. See Firebase Privacy Policy.
  • Law enforcement: Only when required by valid UK legal process, and limited to metadata and encrypted ciphertext (which we cannot decrypt).

6. Data Retention

Account data is retained for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Encrypted messages are retained according to the platform's message retention policy (configurable by administrators, default 365 days). Deleted messages have their encrypted content permanently redacted.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate personal data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request that we restrict processing of your data.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interest.

To exercise any of these rights, contact us at Support@tekspert.co.uk. We will respond within 30 days.

8. Cookies

Messaging Pro uses only essential cookies required for authentication and session management. We do not use tracking cookies, advertising cookies, or analytics cookies.

9. Children's Privacy

Messaging Pro is not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. The “Last updated” date at the top of this page indicates when this policy was last revised.

11. Complaints

If you are not satisfied with our response to a data protection enquiry, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

← Back to Messaging Pro